Privacy Policy

1. Introduction

WAZ Pest Management ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use our website or engage our services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, phone number, email address, and physical address
• Service information: Details about your pest control needs, property type, and service preferences
• Technical information: IP address, browser type, pages visited, and website usage data
• Communication records: Records of correspondence between you and WAZ Pest Management

3. How We Use Your Information

• To provide pest control quotes, inspections and services
• To communicate with you about your enquiry and service appointments
• To maintain service records and provide ongoing pest management
• To improve our website, services and customer experience
• To send important service-related notifications
• To comply with legal and regulatory obligations

4. Information Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information with service providers who assist us in delivering our services (such as CRM and communication platforms), and where required by law. All third parties are bound by confidentiality obligations.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for the duration of any service guarantee period.

7. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Object to the processing of your information

8. Cookies

Our website may use cookies to improve your browsing experience. You can control cookies through your browser settings. Cookies help us understand how visitors use our website and allow us to provide a more personalised experience.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: wazpestmanagement@gmail.com
• Phone: 084 977 6491
• Address: Musgrave Road, Berea, Durban Central, Durban, 4001, South Africa