Terms of Service

1. Acceptance of Terms

By accessing and using the WAZ Pest Management website and engaging our services, you accept and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

2. Services

WAZ Pest Management provides professional pest control and fumigation services for residential, commercial and industrial clients in Durban and surrounding areas. The specific services, scope of work and pricing will be detailed in your individual service quote or agreement. We reserve the right to refuse service where conditions pose safety risks or where treatment is not practical.

3. Quotes and Pricing

All quotes provided are valid for 30 days from the date of issue. Quotes are based on the information provided at the time of quoting and the visible conditions at the property. If additional work is required due to conditions not apparent at the time of quoting, we will advise you of any additional costs before proceeding.

4. Service Guarantees

Our treatments come with written service guarantees as specified in your service agreement. Guarantees cover re-treatment for the specified pest during the guarantee period, provided that our post-treatment recommendations and conditions have been followed. Guarantees do not cover re-infestation resulting from structural issues, poor sanitation, or conditions outside our control.

5. Customer Responsibilities

• Provide accurate information about the pest problem and property
• Complete any required preparation before treatment as advised
• Provide access to all areas requiring treatment
• Follow post-treatment instructions and recommendations
• Ensure the property is safe for our technicians to work in
• Advise us of any health conditions, allergies or sensitivities
• Secure pets as directed before and during treatment

6. Payment Terms

Payment is due upon completion of the service unless prior arrangements have been made. We accept cash, EFT/bank transfer and major credit/debit cards. Commercial contract clients are invoiced monthly with standard payment terms of 7 days. Late payments may incur interest charges as permitted by law.

7. Cancellations

Appointments can be cancelled or rescheduled with at least 24 hours' notice. Cancellations with less than 24 hours' notice may incur a call-out fee. Emergency call-outs that are cancelled upon technician arrival will be charged at the standard call-out rate.

8. Liability

WAZ Pest Management carries comprehensive public liability insurance. While we take every precaution to ensure safe and effective treatment, our liability is limited to the cost of the service provided. We are not liable for damage or loss caused by factors beyond our control, including pre-existing conditions, undisclosed pest problems, or failure to follow our recommendations.

9. Website Use

You agree to use our website lawfully and not to misuse, disrupt or attempt to gain unauthorised access to our systems. All content on this website, including text, images and logos, is the property of WAZ Pest Management and may not be reproduced without permission.

10. Force Majeure

We are not liable for delays or failures to perform our obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, civil unrest, pandemic restrictions, or government regulations.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the revised terms.

12. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts in KwaZulu-Natal.

13. Contact

For questions about these Terms of Service, please contact us:

• Email: wazpestmanagement@gmail.com
• Phone: 084 977 6491
• Address: Musgrave Road, Berea, Durban Central, Durban, 4001, South Africa